Frequently Asked Questions
Professional guidance to support your problem-solving
Exporting countries and regions
What is your warranty policy?
We offer a standard 12 month warranty against manufacturing defects from the date of shipment. Warranty duration varies by product category. Specific terms are provided in our contract.
How do you ensure product quality?
Quality is integrated into every step: * **Incoming QC:** Inspection of raw materials and components. * **In-Process QC:** Checks at critical stages of assembly. ***Final Random Inspection (FRI):** AQL standard inspection before shipment. We can also arrange for third-party inspections (e.g., SGS, BV) upon request.
What is your Minimum Order Quantity (MOQ)?
MOQ varies by product type and customization level. For standard items, the MOQ can be as low as 500 units. For custom OEM/ODM projects, the MOQ is determined during the quotation phase. We strive to be flexible to accommodate different client needs.
Can you produce tools according to our designs or specifications (OEM/ODM)?
Absolutely. OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) are our core services. We can work from your designs, samples, or specifications, or help develop new products. Our engineering team will collaborate with you throughout the process.
Do your products come with certifications?
Yes. Our products comply with international safety and quality standards. Common certifications include **CE, EURO-V, EMC, GS, (for specific markets), and ISO 9001 for our quality management system. Please inquire about specific certifications for your target market.
What is your factory's production capacity?
We operate modern production lines with an annual output capacity of over 50,000,0 units. Our facility supports both large-scale standardized production and flexible small-batch or custom orders (OEM/ODM). Please contact our sales team for specific capacity details related to your project.